Question 1

WHEN WILL MY ORDER SHIP?

Accepted Answer

All orders will ship within 1-2 business days. All orders are shipped will arrive with 5-7 business days. Once your order has shipped, you will receive an email along with tracking confirmation. We apologize in advance for any shipping delays that are beyond our control.

Question 2

HOW DO I TRACK MY ORDER?

Accepted Answer

Allure Heir Extensions uses USPS as our primary shipping provider. Once your order has shipped, you will receive a tracking number via email.

Question 3

IF I ORDER ONLINE, CAN I PICK IT UP IN THE STORE?

Accepted Answer

Allure Hair Extensions does not offer store pickup at this time. When placing your order, you must select for your item(s) to be shipped only.

Question 4

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

Accepted Answer

ALL SALES ARE FINAL. Due to COVID-19 restrictions as well as efforts to protect our customers, we do not accept returns or exchanges at this time.

Question 5

WHAT PRODUCTS SHOULD I USE TO CARE FOR MY HAIR EXTENSIONS?

Accepted Answer

We recommend using Tresseme or any oil-free products to care for your Luxury Extensions. Please your local drug store for this particular product.